Please read these conditions carefully and retain for future reference as they form the basis of your contract between us and all those listed on the booking form on whose behalf the party leader is acting. A contract will only exist when we have received from you a completed and signed booking form, your deposit and we have sent to you confirmation of your booking. Your contract for the provision of accommodation incorporates these terms and condition, by making a booking with us you confirm your acceptance of these conditions.

Your contract is with Morzine Retreats, registered office 2489 Route Des Grandes Alpes, Morzine, France, 74110.

1. The cost of your holiday and what it includes.

1.1 Prices quoted are usually per whole chalet. A standard catered winter holiday includes: 7 nights accommodation, 7 breakfasts (2 morning’s self-service), 5 afternoon teas and 5 evening meals with wine. Our holiday prices do not include travel costs, i.e. flights, ferry crossings or transfers. The costs of lift passes, lunches, insurance, ski lessons, equipment hire etc. are not included. The Flexi-catered weekly prices stated are for 7 nights accommodation, a breakfast hamper, afternoon tea on 5 days and evening meal with wine for 5 nights (self-serve). The self-catered weekly prices stated are for 7 night’s accommodation.

1.2 Ski passes, ski and boot hire and ski lessons, and airport transfers can be booked when you make your holiday booking. Payment will be made by the client to the providers of these services directly.

 2. Booking and paying for your holiday.

2.1 To make your booking you must complete fully our booking form. The party leader is responsible for all payments in respect of arrangements booked on behalf of all persons named on the booking form and confirming acceptance of these booking conditions. the party leader is also responsible for notifying us of any changes or cancellations required and for keeping the party informed.

2.2 Please email your booking form to us and we will issue you with payment instructions for your deposit of 25%. A booking is accepted only once the form and the deposit have been received, and we have we have sent written confirmation and acceptance.  Please note that the full balance, as indicated on our confirmation of booking form, is due 8 weeks before your departure date. If you are booking within 8 weeks of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below. Please check your confirmation as soon as you receive it and contact us immediately if any information appears incorrect or incomplete.

3. Age restrictions.

3.1 Bookings can only be accepted for persons under 18 years of age when accompanied by an adult who will be responsible for them. The parent or legal guardian must countersign bookings in respect of persons 16-18 years of age.

4. Special requests.

4.1 If you have a special request, please clearly note this on your booking form, or if later make it in writing, but we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers (e.g. Ski schools or nanny services) we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier’s liability to you.

4.1.1 Cots, High Chairs, Car Seats. Please request at time of booking if you require this facility.

5. Alterations by you to your booking.

5.1 If you change your booking –  If you wish to make changes to your booking in any way after confirmation has been issued you should advise us in writing at the earliest opportunity. Wherever possible we will endeavour to assist but cannot guarantee to accept any changes to your booking which will be subject to the payment of any increased costs relevant to the change, and if less than 6 weeks prior to departure an additional charge of 50 euros will be levied together with any communications costs incurred. Any changes we do accept will only apply if we have issued to you a new confirmation of booking form. If changes are not possible and you cancel your booking cancellation charges will apply. The accommodation booked is only available for use by those persons included on the booking form unless otherwise agreed by us in writing. If any person on the booking form no longer wishes to travel and you cannot fill that space, the full cost of the accommodation will still be payable and you will not be entitled to any reimboursement.

5.2  If you cancel your booking –  Notice of cancellation of your holiday, once it has been confirmed, must be in writing to us by the person identified as the party leader named on the booking form.  If the reason for wishing to cancel is a COVID-19 restrictions (as defined in CONDITION 6.3) you may only do so within 7 days of your arrival date, and you must inform us of the exact COVID 19 restriction which you believe applies. If we accept your cancellation due to a COVID-19 restriction the provisions of Condition 6.3 applies.  If some or all of your party cancel their booking, or we are entitled to treat your booking as cancelled in accordance with these conditions for any other reason than a COVID-19 restriction, we will levy a cancellation charge on the scale shown below in condition 5.4.

5.3 If the reason for your cancellation falls within your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.

5.4 – Time to departure date Cancellation charge.

Subject to Conditions 6.2, the following table sets out the sums payable to us or to you in the circumstances referred to in Condition 5.2, Condition 6.1, Condition 6.2. Condition 6.3.

Period before departure in which notice of cancellation or Significant Change is received Amount you will receive from us if we cancel Cancellation Charge if you cancel (save where you cancel as a result of a Significant Change or COVID-19 restriction)
More than 70 days Return of all monies paid Deposit only
70 – 42 days Return of all monies paid 75% of total price
Less than 42 days Return of all monies paid 100% of total price

6. Alterations and/or cancellations by us.

6.1 We reserve the right to make alterations to our website and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible. For reasons beyond our control,  it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we cancel due to a COVID-19 restriction the provisions of Conditon 6.2 apply.

6.2 If your booking is cancelled as a result of a COVID-19 restriction then we will, if possible, provide you with the following alternatives:

6.2.1 you will be issued with a credit note to the value of your booking payments to be used at a future date within 24 months from the date of cancellation, subject to availability. You will need to pay any unpaid balance, and you will need to pay the difference if the price for the new booking is higher. No refunds will be given for partial use of this credit note; or

6.2.2 a refund of all monies paid by you save for a retention equal to 20% of the total price.  If Covid-19 Restrictions no longer apply at the time your booked holiday was due to take place and we have been able to re-sell the accommodation to someone else, we will refund the retention.

6.2.3 For the purposes of Condition 5.2, Condition 6.1 and Condition 6.2, a Covid-19 Restriction means any of the following applying at the date of the notice of cancellation:

6.3 the Foreign & Commonwealth Office has advised against travel for British nationals to Morzine, the Haute-Savoie region, or France in general; or

6.3.1 the UK Government has introduced quarantine requirements for travellers returning from Morzine, the Haute-Savoie region, or France in general; or

6.3.2 the French Government has introduced quarantine measures for travellers from the UK; or

6.3.3 the French Government has introduced local or general lockdown measures which result in us being unable to operate.

7. Insurance.

Skiing and Snowboarding carries an element of danger and all clients must be covered by an appropriate insurance policy. If you are likely to participate in other activities available in the resort (e.g. tobogganing, paragliding, or snow-mobiling etc.), please make sure the insurance includes full cover for all the activities that you may participate in. It is an essential condition of booking your holiday that you take out adequate holiday insurance to our reasonable satisfaction. However, it is the responsibility of you and all members of your party to ensure the insurance cover purchased is suitable and adequate for your particular requirements. We cannot be responsible for your costs if you fail to do so. In particular we recommend that your policy must include, at least, the following:

-Emergency medical expenses including ambulance costs and repatriation;

-Pandemic and epidemic cover, including but not limited to additional costs if self-isolation is required during or following your stay;

-Cancellation or curtailment of your trip including but not limited to injury or contracting coronavirus;

-Personal liability to include, amongst other liabilities; damage caused to the property;

-Any additional costs incurred due to travel and transfer delays;

The policy must cover the period from the start date of the the booking to the final day and may not have a clause allowing the insurer to cancel the policy nor vary the terms at a later date. You should all also examine the terms relating to baggage, ski hire, legal expenses, personal accident etc.

In the event that you do not purchase adequate Travel insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this condition.

8. Client Liability.

 When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.  You will be liable for any damage or loss caused by you or any member of your party to any property belonging to us or a third party (including theft or damage to hired ski equipment). Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We cannot be held responsible for any loss, damage or theft of your personal belongings.

9.  Cleaning, Damage and Security Deposit.

9.1 Clients are responsible for and will pay for any damage or loss to the accommodation (including damage to or loss of any fixtures, fittings, inventory and equipment) during your stay and any losses thereby suffered by us or the accommodation supplier that is caused by the wilful, negligent or careless actions or omissions of you, any member of your party or any invitee of yours to the accommodation (including any damage done by or losses arising from the misuse of equipment including keys, remote controls, );

9.2 Client must leave the accommodation in a clean and tidy condition before departure and remove all rubbish, ensure the kitchen cupboards and bins are emptied for self-catered properties.

9.3 You must report any loss, damage or breakages to us as soon as reasonably possible and in any event within 24 hours. If you fail to report any damage or loss found at the property within 24 hours of arrival it will be assumed you are responsible for that damage or loss.   We reserve the right to require the payment of a security deposit prior to or upon arrival as security against any breach by you or your obligations.  We will confirm the amount required upon before arrival.  We reserve the right to refuse access to any booked accommodation if the full amount of the security deposit is not paid when requested by us.  The security deposit will be returned to you (subject to any deductions to cover any breach by you of your obligations either upon check-out or within 14 days of the end of your stay.  Please note that the lodging of any security deposit does not in any way limit your liability under the provisions of these Conditions.

10. Check in/out

10.1 Accommodation is normally available from 15.00 hours on the day of arrival and you should anticipate checking out before 10.00 hours on the day of departure. If any additional cleaning is required over and above what is normally expected or rubbish has to be removed from the property / dishwashers emptied or beds stripped at a self-catered property a deduction may be made from your deposit.

11. Weather Conditions.

11.1 We cannot be responsible for any loss, delay, cost or the enjoyment of your holiday due to weather conditions. No refunds can be made if weather conditions are unfavourable.

12.  Use of accommodation and breakages.

12.1 You must act responsibly at all times in relation to the accommodation.  Without prejudice to the generality of the foregoing you and your party must:

  • Follow all guidelines provided or displayed in the accommodation in respect of the use of any facilities and/or equipment at the accommodation;
  • If permitted in the accommodation, ensure that any naked flames (eg fireplaces or candles) are supervised by an adult and not left unattended (by an adult);
  • Ensure the accommodation is not left unlocked or unsecured by ensuring that all doors are locked and windows properly closed before leaving.

12.2 If any equipment at the accommodation breaks down, then you should contact a member of our team as soon as possible.  Please note that we cannot be liable for any problems suffered as a result of matters occurring outside of the accommodation such as power cuts or water shortages or failures and problems with shared amenities.

13.  Smoking Policy.

13.1 For the safety and convenience of all our guests we operate a strictly no smoking policy in all our accommodation buildings and vehicles. Any breach of this provision may result in an additional cleaning charge of up to £500

14. Excursions/Activities.

 Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, or snow-mobiling etc., are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation. If you carry out any activities with a member of our staff or representative of Morzine Retreats we cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgements based on their abilities, and all activities of whatever nature are at their own risk.

15. Jurisdiction / Governing Law.

You agree that any dispute, claim or any other legal matter which arise out of connection with your booking must be brought to court in France.


© Morzine Retreats 2020