TERMS AND CONDITIONS

Please read these conditions carefully and retain for future reference as they form the basis of your contract between us and all those listed on the booking form on whose behalf the party leader is acting. A contract will only exist when we have received from you a completed and signed booking form, your deposit and we have sent to you confirmation of your booking.

The cost of your holiday and what it includes. Prices quoted are usually per whole chalet. A standard catered winter holiday includes: 7 nights accommodation, 7 breakfasts and 6 evening meals with wine. Our holiday prices do not include travel costs, i.e. flights, ferry crossings or transfers. The costs of lift passes, lunches, insurance, ski lessons, equipment hire etc. are not included. Ski passes, ski and boot hire and ski lessons can be booked when you make your holiday booking. If requested the above will be added to your final holiday confirmation. The full cost of which must be paid with the full balance of your total holiday cost (apart from Ski Passes which are payable in cash on arrival, and ski-hire is paid directly on arrival by the client to the hire-company).

Booking and paying for your holiday. To make your booking you must complete fully our booking form. The party leader is responsible for all payments in respect of arrangements booked on behalf of all persons named on the booking form and confirming acceptance of these booking conditions. Please email your booking form to us and upon receipt we will issue you with a confirmation of booking along with payment instructions for you deposit of 25%. Please note that the full balance, as indicated on our confirmation of booking form, is due 8 weeks before your departure date. If you are booking within 8 weeks of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below.

Age restrictions. Bookings can only be accepted for persons under 18 years of age when accompanied by an adult who will be responsible for them. The parent or legal guardian must countersign bookings in respect of persons 16-18 years of age.

Special requests. If you have a special request, please clearly note this on your booking form, or if later make it in writing, but we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers (e.g. Ski schools or nanny services) we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier’s liability to you.

Cots, High Chairs, Car Seats. Please request at time of booking if you require this facility.

Resort prices. Any indicated prices for activities, equipment hire, instruction and ski passes were as accurate as possible at the time of publication. We cannot accept any responsibility for any variation between that time and the date of your holiday.

Alterations by you to your booking. If you wish to make changes to your booking in any way after confirmation has been issued you should advise us in writing at the earliest opportunity. Wherever possible we will endeavour to assist but cannot guarantee to accept any changes to your booking which will be subject to the payment of any increased costs relevant to the change, and if less than 6 weeks prior to departure an additional charge of 50 euros will be levied together with any communications costs incurred. Any changes we do accept will only apply if we have issued to you a new confirmation of booking form. If changes are not possible and you cancel your booking cancellation charges will apply. The accommodation booked is only available for use by those persons included on the booking form unless otherwise agreed by us in writing.

Cancellation charges. Notice of cancellation of your holiday by you or any member of your party once it has been confirmed must be in writing to us by the person identified as the party leader named on the booking form. If any person cancels and you cannot fill that person’s place, you may have to pay extra for your accommodation. For example, you may have to pay the single room supplement. If you do cancel, you must still pay any amendment charges that arose before the cancellation, and any deposits paid for any pre-booked items or services. Charges for cancellation of your holiday may be made as detailed below: Cancellation charges will be calculated from the date we receive written notice of cancellation. If we cancel your holiday you will receive a full refund of all monies paid to us.

Time to departure date Cancellation charge

Over 8 weeks deposit
6-8 weeks 40% of total holiday cost
4-6 weeks 60% of total holiday cost
2-4 weeks 80% of total holiday cost
less than 2 weeks 100% of total holiday cost

Alterations and/or cancellations by us. We reserve the right to make alterations to our website and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible and you may accept to cancel your holiday and receive a full refund. For reasons beyond our control or for reasons of “force majeure” it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We can accept no legal liability and will pay no compensation.

Force Majeure. We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Insurance. Skiing and Snowboarding carries an element of danger and all clients must be covered by an appropriate insurance policy. If you are likely to participate in other activities available in the resort (e.g. tobogganing, paragliding, or snow-mobiling etc.), please make sure the insurance includes full cover for all the activities that you may participate in. It is an essential condition of booking your holiday that you take out adequate holiday insurance to our reasonable satisfaction. However, it is the responsibility of you and all members of your party to ensure the insurance cover purchased is suitable and adequate for your particular requirements. We cannot be responsible for your costs if you fail to do so.

Transfers. Transfers are not included in the price of your holiday but can be arranged on request. Transfers may be by our own vehicles or by vehicles of other providers with whom we might make arrangements from time to time. It may sometimes be necessary to combine, on certain transfers, clients arriving or departing on more than one flight, which may require additional waiting time at the airport. Clients travel in our vehicles or other providers’ vehicles at their own risk.

Excursions/Activities. Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, or snow-mobiling etc., are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation. If you carry out any activities with a member of our staff or representative of Morzine Retreats we cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgements based on their abilities, and all activities of whatever nature are at their own risk.

Weather Conditions. We cannot be responsible for any loss, delay, cost or the enjoyment of your holiday due to weather conditions. No refunds can be made if weather conditions are unfavourable.

Property. You will be liable for any damage or loss caused by you or any member of your party to any property belonging to us or a third party (including theft or damage to hired ski equipment). Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We cannot be held responsible for any loss, damage or theft of your personal belongings.

Client Liability. When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Check in/out – accommodation is normally available from 15.00 hours on the day of arrival and you should anticipate checking out before 10.00 hours on the day of departure.

 

© Morzine Retreats 2014